Returns

The Buyer has the right to return purchased goods within 14 days of receiving them, without providing any reason.

In order to exercise the right to return goods, the Buyer must notify the Seller of his/her decision emailing financier@financier.lt and provide proof of purchase documents.

Upon giving written notice of withdrawal and other information specified by the Seller, the Buyer shall, without delay and not later than 14 days from the date of giving such notice to the Seller, dispatch/transfer the goods to the Seller. The Buyer may deliver the goods him/herself to the Seller at the address Juozapavičiaus Ave. 27-7, Kaunas or use parcel delivery services.

It is the responsibility of the Buyer to ensure that the goods are properly packed for return. The Buyer bears the direct costs of returning the goods.

The Buyer shall be refunded for the returned goods, including delivery costs, no later than 14 days after the notification of withdrawal by the Buyer. The 14-day period may be extended until the goods have been returned to the Seller. The money shall be refunded to the Buyer by the same method of payment used by the Buyer to pay the Seller.

When returning the goods, the following conditions must be complied with: the goods must be in their original packaging; the goods must not have been damaged by the Buyer; the goods must not have been used or attempted to be used; and the goods must be in good condition, i.e., the labels must be intact, the protective film must not have been removed etc. (this clause does not apply in the case of the return of low-quality goods); the goods must be in the same condition as received by the Buyer; when returning the goods, it is necessary to present the invoice or receipt confirming the purchase of the goods, and to fill in the application for return of goods.

If the returned goods are used or attempted to be used, are not complete, are damaged, out of order and/or improperly packaged, the Seller shall have the right not to accept the returned goods and not to refund the money paid by the Buyer for the returned goods.